FAQ

Q: How do I place an order?

A: Simply browse our products, add items to your cart, and proceed to checkout. You will receive a confirmation email once your order is placed.

Q: What payment methods do you accept?

A: We accept all major credit/debit cards, PayPal, Apple Pay, Google Pay, and other secure payment options.

Q: Can I modify or cancel my order after placing it?

A: Orders cannot be modified or canceled. Please contact our support team at contact@vivavoce.live.

Q: Where do you ship?

A: We currently ship within the United States. Check our shipping policy for full details.

Q: How long does delivery take?

A: Standard shipping usually takes 3–7 business days unless otherwise stated on the product page.

Q: How can I track my order?

A: Once your order ships, you'll receive a tracking link via email. From there, you can follow your package in real time with the latest updates.

Yes, we offer free shipping on all orders.

No, at this time we do not ship internationally.

Q: What's your return policy?

A: We accept returns within 14 days of delivery for unused items in original packaging. Some exclusions may apply — underwear and clearance/final sale items (labeled on site) are not eligible.

Q: How do I start a return?

A: Please contact our customer service team to initiate a return at contact@vivavoce.live.

Q: When will I receive my refund?

A: Refunds are processed within 5–7 business days after the goods are returned and inspected.

Q: Do I need to pay for my return?

A: No. Returns are free of charge.

Q: Do I need an account to order?

A: No account is necessary, but creating one lets you track orders, save addresses, and manage your preferences and become part of our community.

Q: Is my payment information secure?

A: Absolutely. Our website uses SSL encryption and trusted payment gateways to ensure your data is safe.

Q: How can I contact customer service?

A: You can reach us via contact@vivavoce.live or through our Contact Us page.

Q: What are your customer service hours?

A: Our support team is available Monday to Friday, 9 a.m – 5 p.m EST.

Yes. We offer refunds on eligible items returned within our return policy. Approved refunds are issued to your original payment method.

Online orders can be returned within 14 days of delivery.

Items must be unworn, unwashed, in their original condition, with all tags attached and original packaging included.

Eligible returns are refunded in full to your original payment method.

Items must be returned within 14 days of delivery (online orders), and must be unworn, unwashed, in their original condition, with all tags and packaging attached.

Sale items, gift cards, personalised products, intimate apparel, and swimwear with the hygiene strip removed or showing signs of wear are not eligible for return.

Once your return has been received and approved, refunds are processed to your original payment method. Please allow up to 20 days from the date we receive your return for processing.

Please check our Terms of Service to see if you're eligible.

No. We offer free returns on all eligible items. While our online returns portal is being launched, simply email contact@vivavoce.live, and our team will respond within one business day with free return instructions. Refunds are issued to your original payment method once your return has been received and approved.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure. Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify's Terms of Service or Privacy Statement.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.