FAQ

Q: How do I place an order?

A: Simply browse our products, add items to your cart, and proceed to checkout. You will receive a confirmation email once your order is placed.

Q: What payment methods do you accept?

A: We accept all major credit/debit cards, PayPal, Apple Pay, Google Pay, and other secure payment options.

Q: Can I modify or cancel my order after placing it?

A: Orders cannot be modified or canceled. Please contact our support team at contact@vivavoce.live.

Q: Where do you ship?

A: We currently ship within the United States. Check our shipping policy for full details.

Q: How long does delivery take?

A: Standard shipping usually takes 3–7 business days unless otherwise stated on the product page.

Q: How can I track my order?

A: Once your order ships, you'll receive a tracking link via email. From there, you can follow your package in real time with the latest updates.

Yes, we offer free shipping on all orders.

No, at this time we do not ship internationally.

Q: What's your return policy?

A: Return policies vary by brand. Please refer to the product description for the return or exchange policy that applies to your item. For eligible items, return requests must be made within 14 days of delivery. Made-to-order items are not eligible for return unless they arrive damaged or defective. If you're unsure, please contact our team at contact@vivavoce.live.

Q: How do I start a return?

A: Please email contact@vivavoce.live to initiate a return. Our team will respond within 24 hours with the next steps.

Q: When will I receive my refund?

A: Where refunds are available, they will be issued to your original method of payment after your return has been processed. Please allow up to 20 days from the date we receive your return for processing.

Q: Do I need to pay for my return?

A: Return shipping policies vary by brand. Please refer to the product description for the return policy that applies to your item.

Q: Do I need an account to order?

A: No account is necessary, but creating one lets you track orders, save addresses, and manage your preferences and become part of our community.

Q: Is my payment information secure?

A: Absolutely. Our website uses SSL encryption and trusted payment gateways to ensure your data is safe.

Q: How can I contact customer service?

A: You can reach us via contact@vivavoce.live or through our Contact Us page.

Q: What are your customer service hours?

A: Our support team is available Monday to Friday, 9 a.m – 5 p.m EST.

Yes, where applicable. Refunds are available for eligible items returned in accordance with the applicable brand's return policy. Approved refunds are issued to your original method of payment.

For items eligible for return, return requests must be made within 14 days of delivery. Please refer to the product description for the return or exchange policy that applies to your item.

Items approved for return must be unworn, unwashed, and in their original condition with all tags attached and original packaging included. Made-to-order items are not eligible for return unless they arrive damaged or defective.

Eligible returns are refunded in full to your original payment method, where refunds are available under the applicable brand's return policy.

For items eligible for return, return requests must be made within 14 days of delivery. Items must be unworn, unwashed, in their original condition, with all tags attached and original packaging included.

Made-to-order items are not eligible for return unless they arrive damaged or defective.

Sale items, gift cards, personalised products, any item marked FINAL SALE, intimate apparel, and swimwear with the hygiene strip removed or showing signs of wear are not eligible for return.

Once your return has been received and approved, refunds are processed to your original payment method. Please allow up to 20 days from the date we receive your return for processing.

Please refer to the product description for the return or exchange policy that applies to your item. If you're unsure, contact our team at contact@vivavoce.live.

Please check our Terms of Service to see if you're eligible.

No. We offer free returns on all eligible items. While our online returns portal is being launched, simply email contact@vivavoce.live, and our team will respond within one business day with free return instructions. Refunds are issued to your original payment method once your return has been received and approved.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure. Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify's Terms of Service or Privacy Statement.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.